This policy explains how inquiry information is used when a visitor requests product selection, calibration support, service planning, or documentation review. The website collects only the information needed to respond to the request and route it to the appropriate measurement specialist.
Forms may collect name, email, phone number, company, country or region, request type, and the technical details placed in the message field. Technical details may include instrument type, range, accuracy class, calibration interval, approval region, process environment, or audit deadline. Visitors should avoid sending confidential production data unless a separate agreement is in place.
Submitted information is used to answer the inquiry, prepare a quotation, clarify calibration scope, recommend service steps, or follow up on documentation requirements. It may also be used to improve internal routing for weighing, laboratory, inspection, and sensor requests.
Information may be shared with authorized service, sales, or technical personnel who need it to respond. Records are retained only as long as reasonably required for the inquiry, quotation, service history, legal obligations, or dispute resolution. The website does not require visitors to create an account to submit a measurement request.
Visitors may request correction or deletion of inquiry information where applicable law allows. To reduce unnecessary data, include only the process and audit details needed for the technical response.